Return & Refund Policy

Return & Refund Policy

At ETTBOX, we want every customer to shop with confidence. Below is our clear and fair return and refund policy.

1. General Return Policy

• You may request a return or exchange within 30 days of receiving your order.

• To be eligible, items must be:

  • Unworn or unused

  • With original tags

  • In the original packaging

• Proof of purchase is required.

👉 To start a return or exchange, please contact us at support@ettbox.com.

Once approved, you must ship the item back within 14 days. Unauthorized or late returns will not be accepted.

2. Exchanges

• You may request an exchange for another item.

• The replacement will be shipped once the returned item is received and inspected.

• The 30-day policy also applies to exchanges.

3. Damages & Issues

• Please inspect your order immediately upon delivery.

• If you receive a defective, damaged, or incorrect item, contact us right away.

• Each case will be reviewed individually to provide the best solution.

4. Defective on Arrival (DOA)

• If your product arrives defective, you must report it within 24 hours.

• DOA items must be returned in the same condition, without modifications or tampering.

• If packaging damage was caused by the courier, provide proof and we will send a replacement free of charge.

• Return shipping for DOA items is the customer’s responsibility; replacements are sent once the return is confirmed.

• We reserve the right to deny fraudulent or invalid claims.

5. Order Cancellations

• Before shipment: Orders may be canceled with a full refund.

• After shipment: Please wait until delivery, then request a return.

6. Processing Fee

A non-refundable fee of 5% + $1 applies to returns (refunds only) and cancellations.
This fee does not apply to:

• Exchanges

• Faulty or damaged items

7. Lost Orders

• If your order is lost in transit, you will receive a full refund.

• If tracking shows “Delivered” but the package was not received, please file a claim with the courier.

8. International Returns

• For returns due to personal preference, customers are responsible for shipping costs.

• We do not provide return labels for international returns.

9. Late Delivery Compensation

• If your order arrives later than the estimated delivery date, you may request a 5% refund within 7 days of receiving your order.

10. Refunds

• Once your return is received and inspected, we will notify you of approval.

• Approved refunds are processed within 10 business days to your original payment method.

• If you have not received your refund within 15 business days after approval, please contact us.

11. Order Refusal Policy

• If you refuse delivery without a valid reason (e.g., damaged or incorrect item), you are responsible for all shipping costs, including original and return shipping.

• These costs will be deducted from your refund.

• If shipping costs exceed the refund amount, no refund will be issued.

12. Shipping Safety Reminder

• For items valued over $80, we recommend using a trackable shipping service or purchasing shipping insurance.

• We cannot guarantee receipt of returned items without tracking.