Last Updated: June 2026

At ETTBOX, we provide worldwide shipping through our global fulfillment network, including warehouses in the USA and Asia.

We are committed to providing reliable international delivery with tracking information whenever available.

Please review this Shipping & Delivery Policy before placing your order.

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1. Order Processing Time

Most orders are processed within 1–3 business days before shipment.

Orders are not processed or shipped on weekends or public holidays.

Some products may require additional processing time, including:

• Handmade products

• Custom-made products

• Pre-order items

• Made-to-order collectibles

If additional production time is required, it will be clearly stated on the product page.

During peak seasons, holidays, promotional campaigns, or periods of high order volume, processing times may be extended.

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2. Shipping Time Estimates

The estimated delivery time is calculated as:

Processing Time + Shipping Time

Delivery estimates are provided for reference only and are not guaranteed.

Typical delivery times after shipment:

Standard International Shipping

10–20 business days

Handmade, Custom, or Long-Distance Shipments

15–30 business days

Delivery times may vary depending on:

• Destination country

• Customs clearance

• Local carrier operations

• Weather conditions

• Holidays

• Unexpected logistics delays

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3. Shipping Coverage

ETTBOX ships to customers worldwide through our international shipping network.

Available shipping methods and delivery estimates will be displayed during checkout based on your shipping address.

Shipping availability may change due to carrier limitations, customs requirements, or local regulations.

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4. Shipping Fees

Shipping fees, if applicable, will be calculated and displayed during checkout before payment.

Certain destinations may require additional shipping costs due to distance, remote locations, or higher transportation expenses.

Customers will be able to review all applicable shipping charges before completing their purchase.

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5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.

Please allow 5–7 business days for tracking information to become available after shipment.

Tracking updates may vary depending on the destination country and local delivery carrier.

You can track your order using:

• The tracking link provided in your shipping confirmation email

• Available third-party tracking services

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6. Customs Clearance

International shipments may be inspected by customs authorities in the destination country.

Customs clearance times vary by country and are outside of ETTBOX's control.

Customers may be required to provide:

• Personal identification information

• Tax identification details

• Import documents

• Additional information requested by customs authorities

ETTBOX is not responsible for delays caused by customs inspections, incomplete customer information, or failure to complete required customs procedures.

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7. Customs Duties, Taxes & Import Fees

Customers are responsible for any applicable:

• Import duties

• Customs fees

• VAT/GST

• Taxes

• Brokerage fees

• Clearance charges

These fees are determined by the destination country's regulations and are not controlled by ETTBOX.

If applicable, customers must pay these charges directly to the carrier or local customs authority.

Refusal to pay required import fees may result in the shipment being returned or abandoned.

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8. Shipping Address Information

Customers are responsible for providing accurate and complete shipping information during checkout.

If you notice an incorrect address, please contact us immediately:

📧 support@ettbox.com

We will try our best to assist before shipment. However, address changes cannot be guaranteed once an order has entered processing or dispatch.

ETTBOX is not responsible for delays, lost packages, or additional shipping costs caused by incorrect or incomplete address information.

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9. Multiple Items & Separate Shipments

For orders containing multiple products, items may be shipped separately depending on:

• Product availability

• Warehouse location

• Package size

• Shipping efficiency

Customers may receive multiple tracking numbers for one order.

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10. Pre-Orders & Special Production Items

Some products may be listed as:

• Pre-order

• Handmade

• Custom-made

• Made-to-order

These products will be shipped after production or restocking is completed.

Estimated production times will be displayed on the product page when applicable.

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11. Lost Packages

If a package is confirmed lost by the shipping carrier, ETTBOX will review the situation and provide assistance according to our Return & Refund Policy.

A package is not considered lost if tracking information is temporarily delayed due to:

• Customs processing

• International transit

• Carrier updates

• Local delivery procedures

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12. Delivered But Not Received

If your tracking information shows "Delivered" but you cannot locate your package, please check:

• Your local carrier

• Family members or roommates

• Neighbors

• Building reception or mailroom

• Local delivery office

ETTBOX will assist customers in reviewing delivery information where possible.

However, we are not responsible for packages lost after confirmed delivery.

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13. Delivery Delays

Estimated delivery times are not guaranteed.

Delays may occur due to:

• Customs inspections

• Carrier delays

• Weather conditions

• Public holidays

• Local delivery issues

• Force majeure events

Delivery delays do not automatically qualify for cancellation or refund.

If your package is significantly delayed, please contact us and we will assist with tracking updates.

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14. Refused Delivery

If a customer refuses delivery without a valid reason, including:

• Refusal to pay customs fees

• Failure to complete customs procedures

• Incorrect shipping information

• Personal preference changes

The shipment may be returned, abandoned, or disposed of according to carrier procedures.

Any refund eligibility may be adjusted based on:

• Original shipping costs

• Return shipping costs

• Carrier fees

• Customs-related charges

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15. Returns & Refunds

For returns, exchanges, defective products, cancellations, and refund requests, please refer to our:

Return & Refund Policy

Customers may be responsible for return shipping costs unless otherwise required by applicable laws.

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16. Contact Us

If you have any questions regarding shipping, delivery, tracking, or your order, please contact:

ETTBOX Support

Email:
support@ettbox.com

Website:
https://ettbox.com