FAQs
Frequently Asked Questions (FAQ)
1. Are your products authentic and high-quality?
Yes. All products sold on ETTBOX are carefully selected and quality-checked before shipment. We focus on premium collectibles, cosplay products, gaming lights, and unique gifts.
Each product is shipped with quality assurance. If you experience any issue with your order, please contact our support team for assistance.
2. Can I cancel my order after placing it?
Orders can be canceled within 24 hours after payment.
After this period, your order may already have entered processing or production, and cancellation may no longer be possible.
If a cancellation is approved, refunds will be processed to your original payment method. Please allow 1–3 business days for the refund to appear.
3. What is your return policy?
ETTBOX accepts return requests within 30 days after delivery.
To be eligible for a return:
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The item must be unused and in original condition
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The product must include original packaging
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The customer must provide order information
Some products, including custom-made, handmade, or personalized items, may have different return conditions.
Please refer to our Return & Refund Policy for complete details.
4. How do I request a return?
To request a return, please contact us:
Please include:
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Order number
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Product information
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Reason for return
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Photos or videos if applicable
Customers are responsible for return shipping costs unless the item is defective or incorrect.
5. How long does shipping take?
ETTBOX ships worldwide through our international fulfillment network, including warehouses in the USA and Asia.
Order processing usually takes:
1–3 business days
After shipment, estimated delivery times are:
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Standard shipping: 10–20 business days
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Handmade or long-distance shipments: 15–30 business days
Delivery times may vary due to customs clearance, holidays, weather conditions, carrier delays, or other circumstances outside our control.
6. Can I track my order?
Yes.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
Please allow 5–7 business days for tracking updates to appear.
You can track your package through:
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The tracking link in your shipping email
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Third-party tracking services such as →17TRACK
7. What if I entered the wrong shipping address?
Customers are responsible for providing accurate shipping information during checkout.
If you notice an incorrect address, please contact us immediately:
We will try our best to assist before shipment. However, once an order has been shipped, address changes cannot be guaranteed.
Any additional shipping costs caused by incorrect address information may be the customer's responsibility.
8. What happens if my package is lost or stolen?
If your tracking information shows that your package was delivered but you cannot locate it, please check:
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Local carrier service
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Family members or roommates
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Neighbors
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Building reception or mailroom
If necessary, please contact your local carrier to open an investigation.
ETTBOX will assist customers where possible, but we are not responsible for packages lost after confirmed delivery.
9. Do you offer refunds for discounted items?
Yes.
Discounted and promotional items are eligible for refunds according to our standard Return & Refund Policy, provided they meet the return requirements.
10. Will I need to pay taxes or import fees?
Depending on your destination country, your order may be subject to:
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Import duties
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VAT/GST
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Customs fees
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Local taxes
These charges are determined by your country's regulations and are not controlled by ETTBOX.
Customers are responsible for any applicable import fees required by local authorities.
11. How can I contact customer support?
If you have any questions about products, orders, shipping, or returns, please contact:
Our customer support team will be happy to assist you.
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