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Terms of Service
Terms of Service
Last Updated: June 2026
Welcome to ETTBOX UK LIMITED ("Company", "we", "our", or "us"), operating the website ettbox.com.
By accessing, browsing, or purchasing from our website, you agree to comply with and be bound by these Terms of Service. Please read these Terms carefully before using our website.
If you do not agree to these Terms, you should not access our website or purchase our products.
1. General Conditions
By visiting our website or purchasing from us, you agree to use our Service only for lawful purposes.
We reserve the right to refuse service to anyone for any reason where permitted by applicable law.
You must not use our products, website, or services for any illegal, unauthorized, fraudulent, or harmful purpose.
You agree not to interfere with the security, operation, or functionality of our website.
2. Products and Product Information
ETTBOX sells collectible items, wearable display products, accessories, gifts, and related products.
We make reasonable efforts to display product descriptions, photos, colors, features, and specifications accurately.
However, we do not guarantee that your device screen will display product colors or details exactly as they appear in real life.
Product images may include display props, lighting effects, lifestyle scenes, or accessories for demonstration purposes. Please refer to the product description for the actual included items.
All product descriptions, prices, specifications, availability, and promotions may be changed at any time without prior notice.
3. Handmade, Custom-Made, and Made-to-Order Products
Some ETTBOX products may be handcrafted, customized, made-to-order, or produced according to customer-selected options.
For these products, production time may be longer than standard ready-to-ship items.
Once production has started, cancellations, returns, exchanges, or refunds may not be available except where required by applicable law.
Product pages may indicate whether an item is handmade, custom-made, made-to-order, or subject to special production timelines.
4. Orders and Order Acceptance
After placing an order, you will receive an order confirmation email. This email confirms that we have received your order, but it does not guarantee final acceptance.
We reserve the right to cancel, refuse, or limit any order where permitted by law, including but not limited to orders suspected of fraud, unauthorized payment activity, incorrect pricing, inventory errors, abuse of promotions, or violation of these Terms.
If we cancel an order after payment has been made, we will refund the paid amount to the original payment method.
5. Pricing and Payment
All prices are displayed in the currency shown on the website at checkout.
You agree to provide current, complete, and accurate billing, shipping, and contact information.
We accept payment methods made available through our checkout system.
All payments must be successfully authorized before an order is processed or shipped.
We are not responsible for bank fees, currency conversion fees, payment provider fees, or card issuer charges applied by your financial institution.
6. Shipping and Delivery
ETTBOX offers worldwide shipping to supported countries and regions.
Estimated delivery times are provided for reference only and are not guaranteed.
Orders are generally processed within 2–3 business days unless otherwise stated on the product page. Handmade or made-to-order products may require longer processing time.
Delivery times may vary depending on destination country, customs clearance, carrier performance, public holidays, weather conditions, local delivery conditions, and other factors beyond our control.
We are not responsible for delays caused by customs inspections, carrier disruptions, incorrect shipping information, force majeure events, or circumstances outside our reasonable control.
7. Shipping Address Responsibility
Customers are responsible for providing a complete and accurate shipping address at checkout.
We are not responsible for lost, delayed, returned, or undeliverable packages caused by incorrect, incomplete, outdated, or invalid shipping information provided by the customer.
If a package is returned due to an incorrect address or failed delivery, the customer may be responsible for reshipping fees and any related carrier charges.
8. Customs Duties, Import Taxes, and Clearance
International customers are responsible for any customs duties, VAT, GST, import taxes, brokerage fees, clearance fees, or other charges imposed by their destination country.
ETTBOX is not responsible for customs delays, customs inspections, import restrictions, or additional charges imposed by local authorities.
For certain countries or regions, including some South American countries, customers may be required to complete customs clearance, provide tax identification information, or pay import taxes before delivery.
Refusing delivery due to unpaid customs duties, taxes, or import fees may be treated as a refused shipment under our Return & Refund Policy.
9. Returns, Refunds, and Exchanges
Returns, refunds, exchanges, cancellations, defective items, lost packages, refused deliveries, and related issues are governed by our separate Return & Refund Policy.
Please review our Return & Refund Policy carefully before placing an order.
By purchasing from ETTBOX, you agree to the terms of our Return & Refund Policy.
10. Order Cancellations
Orders may be canceled before shipment, subject to our Return & Refund Policy.
Once an order has been shipped, it usually cannot be canceled during transit. Customers may request a return after delivery in accordance with our Return & Refund Policy.
For customers located in jurisdictions where statutory withdrawal rights apply, withdrawal requests will be handled in accordance with applicable consumer protection laws.
11. EU Consumer Withdrawal Rights
If you are a consumer residing in the European Union, you may have a legal right to withdraw from eligible online purchases within 14 days of receiving the goods, without giving a reason.
To exercise this right, you may contact us at support@ettbox.com or use our online withdrawal request form where available.
ETTBOX will acknowledge receipt of withdrawal requests without undue delay.
The right of withdrawal may not apply to certain products where permitted by law, including but not limited to personalized goods, custom-made products, made-to-order items, handcrafted products made to customer specifications, sealed goods that are not suitable for return for hygiene or health protection reasons once unsealed, or other exempt products under applicable law.
Customers exercising withdrawal rights may be responsible for returning the goods in accordance with applicable law and our Return & Refund Policy.
12. EU Online Withdrawal Function
Where required by applicable EU consumer protection law, ETTBOX may provide an online withdrawal or cancellation function on the website.
This function may require customers to provide their name, order details, and email address so that we can identify the order and send a confirmation receipt.
Customers are not required to provide a reason for exercising a statutory withdrawal right.
After a withdrawal request is submitted, ETTBOX will send confirmation through email or another durable medium without undue delay.
13. Product Use and Safety
Customers are responsible for using products safely and in accordance with product descriptions, instructions, warnings, and applicable laws.
Wearable collectible products, masks, helmets, props, and display items sold by ETTBOX are intended for collection, display, costume use, or fan enjoyment unless expressly stated otherwise.
Such products are not intended to be used as protective safety equipment, motorcycle helmets, industrial helmets, sports helmets, or certified personal protective equipment.
ETTBOX is not responsible for injury, damage, or loss caused by misuse, modification, improper handling, unsafe use, or use contrary to the product description.
14. Customer Content, Reviews, and Communications
If you submit reviews, photos, videos, comments, messages, or other content to ETTBOX, you grant us permission to use, reproduce, display, and share such content for customer service, marketing, social media, product display, and promotional purposes, where permitted by law.
You agree not to submit unlawful, abusive, misleading, infringing, defamatory, or harmful content.
We reserve the right to remove or refuse content at our discretion.
15. Third-Party Services
Our website may use third-party service providers, including but not limited to SHOPLINE, payment processors, shipping carriers, analytics providers, email service providers, and customer support tools.
These third-party providers may process information as necessary to provide their services.
We are not responsible for service interruptions, errors, delays, payment issues, shipping issues, or technical problems caused by third-party providers, but we will make reasonable efforts to assist customers where appropriate.
Your use of third-party services may also be subject to their own terms and policies.
16. Promotions, Discounts, and Coupons
Promotions, discounts, coupon codes, free shipping offers, and special offers may be subject to additional terms, limitations, or expiration dates.
We reserve the right to modify, suspend, or cancel promotions at any time where permitted by law.
Discounts cannot be applied retroactively unless expressly stated.
Abuse of promotions, coupon stacking, fraudulent referrals, or unauthorized use of discount codes may result in order cancellation.
17. Intellectual Property
All content on ettbox.com, including but not limited to text, images, graphics, logos, product descriptions, page designs, banners, videos, icons, and website layout, is owned by or licensed to ETTBOX UK LIMITED unless otherwise stated.
You may not copy, reproduce, distribute, modify, publish, display, sell, or exploit any content from our website without our prior written permission.
All trademarks, brand names, character references, or third-party marks mentioned on the website belong to their respective owners.
ETTBOX is not affiliated with, endorsed by, or officially connected with any third-party brand, movie studio, franchise, or rights holder unless expressly stated.
18. Accuracy of Information
We make reasonable efforts to ensure that information on our website is accurate and up to date.
However, there may occasionally be errors, inaccuracies, omissions, pricing mistakes, inventory errors, or outdated information.
We reserve the right to correct errors, update information, cancel affected orders, or modify website content at any time without prior notice where permitted by law.
19. Limitation of Liability
To the fullest extent permitted by applicable law, ETTBOX UK LIMITED shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages arising from your use of our website, products, or services.
This includes but is not limited to loss of profits, loss of data, loss of business, delivery delays, customs issues, third-party service failures, or product misuse.
Nothing in these Terms limits liability where such limitation is prohibited by law.
20. Disclaimer of Warranties
Our website, products, and services are provided on an "as is" and "as available" basis, except where expressly stated otherwise or required by law.
We do not guarantee that the website will be uninterrupted, secure, error-free, or free from viruses or harmful components.
We do not guarantee that any product will meet every customer expectation beyond the product description and applicable legal requirements.
21. Force Majeure
ETTBOX shall not be responsible for delays, failures, or losses caused by events beyond our reasonable control.
Such events may include but are not limited to natural disasters, war, strikes, labor disputes, customs inspections, carrier disruptions, epidemics, government actions, supply chain disruptions, extreme weather, power failures, internet outages, or other force majeure events.
22. Privacy
Your use of our website is also governed by our Privacy Policy.
Please review our Privacy Policy to understand how we collect, use, store, and protect your personal information.
23. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to conflict of law principles.
However, if you are a consumer residing in a country or region where mandatory consumer protection laws apply, nothing in these Terms will limit your rights under those mandatory laws.
24. Changes to These Terms
We reserve the right to update, modify, or replace any part of these Terms at any time.
The latest version will be posted on this page with the updated date.
Your continued use of our website after changes are posted constitutes acceptance of the updated Terms, where permitted by law.
25. Severability
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision shall be enforced to the maximum extent permitted by law, and the remaining provisions shall remain valid and enforceable.
26. Contact Us
If you have any questions about these Terms of Service, please contact us:
ETTBOX Support
Email: support@ettbox.com
Website: https://ettbox.com